Snorblok Privacy Policy

Last Updated: 22 May 2026

At Snorblok, we respect your privacy and are committed to protecting your personal information. This Privacy Policy details how we collect, use, disclose, and safeguard your data when you visit and purchase from our website (Snorblok.co.nz).

This policy is fully aligned with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988. By utilizing our website, you agree to the practices outlined in this policy.

1. Information We Collect Automatically

Simply by navigating our website, certain non-personal information is automatically recorded. This includes:

• Your IP address, browser type, and operating system.

• The dates, times, and pages you access on our store.

• The referring website address that directed you to us.

Cookies and Tracking Technologies

Like most modern e-commerce platforms running on Shopify, we use cookies to track your active shopping session, keep items in your shopping cart, and customize your user experience.

• Third-Party Tools: We utilize standard, secure analytics and marketing tools (such as Google Analytics and Meta Pixels) to optimize our advertising and review store performance.

• Your Choices: You can change your internet browser settings to block or notify you about cookies. Disabling cookies may affect your ability to use certain features on our website.

2. Personal Information You Actively Provide

We collect specific personal details when you interact with our business, such as when you place an order, sign up for a newsletter, or message us through our Contact Us page.

• Order and Billing Information: To process and fulfill your transactions, we collect your name, shipping address, billing address, email address, and phone number.

• Secure Payment Processing: All credit card and financial transactions are captured on highly secure, encrypted servers hosted by our third-party payment gateways (such as Shopify Payments, Stripe, or PayPal). Snorblok does not view or store your raw credit card numbers.

3. How We Use Your Information

We use the data we collect solely to support our core business operations, including:

• Fulfilling, packing, and shipping your product orders.

• Communicating order updates, tracking details, and answering support queries.

• Sending out promotional marketing emails or newsletters (only if you have explicitly opted in).

• Preventing fraudulent transactions and ensuring overall website security.

4. Information Sharing and Third Parties

Snorblok will never sell, lease, rent, or trade your personal information to outside marketing firms. We only share essential customer data with verified third-party service providers to execute your orders:

• Delivery Partners: Sharing your name, address, email, and phone number with NZ Post or Australia Post to generate courier tracking labels.

• Legal Compliance: In rare circumstances, we may disclose your details if required by law, a court order, or an official government fraud investigation.

5. Security & Data Protection

We take data security seriously. When you enter personal information on our site, the transmission of that data is fully encrypted using standard Secure Socket Layer (SSL) technology. While no online storage mechanism is 100% secure, we follow all standard industry security guidelines to protect your details.

6. Your Rights: Accessing and Deleting Your Data

Under the New Zealand Privacy Act 2020 and Australian Privacy Law, you retain complete control over your personal data. You have the right to:

• Request an official copy of all personal information we hold about you.

• Request that we correct or update any inaccurate data.

• Request that we completely delete your customer history or close your store account.

To make any data requests, please contact our privacy compliance team directly at info@snorblok.co.nz. We will respond to all valid access requests within 30 days.

7. Marketing Opt-Out (Unsubscribe)

If you have signed up for our newsletter or autoresponder updates, you can choose to stop receiving promotional emails at any time. Simply click the functional "Unsubscribe" link at the bottom of any email we send, or email us at info@snorblok.co.nz to be manually removed from our marketing records.

8. Age Limits & Minors

Snorblok does not actively market to or collect information from children under the age of 18. Minors may only browse our store or purchase sleep products with the explicit permission and direct guidance of a parent or legal guardian.

9. Contact Information & Policy Updates

We may modify this policy occasionally to reflect changes in our operating practices or updated local privacy laws. Any updates will be logged via a new "Last Updated" date at the top of this page.

For any questions, concerns, or requests regarding your personal privacy, please contact us at:

Postal Address:

Snorblok NZ

102 Webster Road, RD4 Matangi 3284

Waikato, New Zealand

Email Support: info@snorblok.co.nz