Snorblok Terms of Service

Last Updated: 22 May 2026

Welcome to Snorblok. This website (Snorblok.co.nz) is owned and operated by Snorblok New Zealand. By accessing our website, purchasing our products, or utilizing our services, you agree to comply with and be bound by the following terms and conditions.

If you disagree with any part of these terms, please do not use our website or purchase our products.

1. Eligibility & Minors

We do not knowingly sell products directly to children. If you are under the age of 18, you may use our website and purchase products only with the active involvement, permission, and supervision of a parent or legal guardian.

2. Health & Medical Disclaimers

Snorblok provides specialized sleep market products, including anti-snoring mouthpieces, dental night guards, and nasal dilators.

• Not Medical Advice: The content, text, graphics, and FAQs provided on this website are for general informational purposes only. The information is not a substitute for professional medical advice, diagnosis, or treatment.

• Consult Your Healthcare Provider: Chronic snoring and breathing disruptions can be symptoms of a serious underlying medical condition, such as Obstructive Sleep Apnea (OSA). We strongly recommend that you consult a qualified physician or healthcare provider before using any sleep devices if you have pre-existing physical health conditions, dental instability, or chronic respiratory issues.

• Assumption of Risk: If you choose to use our devices without seeking professional clearance from a medical or dental practitioner, you do so at your own discretion and voluntarily assume any associated risks.

3. Consumer Guarantees, Returns & Refunds

Our returns and refunds policy is fully aligned with the New Zealand Consumer Guarantees Act (CGA), the New Zealand Fair Trading Act (FTA), and the Australian Consumer Law (ACL).

Faulty or Damaged Goods

If a product you purchase from us is faulty, defective in workmanship or materials, or is not fit for its stated purpose:

• We will fully comply with our statutory obligations to provide a repair, replacement, or refund.

• Snorblok will cover or reimburse all reasonable return shipping costs for verified faulty items.

Voluntary Returns & Change of Mind

Where individual Snorblok products carry a specific satisfaction guarantee, or where we voluntarily accept a return for non-faulty items:

• The product must be returned to us with valid proof of purchase (such as your Shopify order receipt).

• The cost of return shipping is the responsibility of the customer.

• Original shipping fees paid at checkout are non-refundable for change-of-mind returns.

Returns Processing Address:

Snorblok NZ

Attn: Returns Processing

102 Webster Road, RD4 Matangi 3284

Waikato, New Zealand

Contact Email: info@snorblok.co.nz

4. Anti-Spam & Electronic Communications

We respect your digital inbox. Snorblok fully complies with the New Zealand Unsolicited Electronic Messages Act 2007 and relevant international anti-spam laws.

• We will only send marketing communications or electronic newsletters to individuals who have explicitly opted in.

• Every promotional email we send includes an immediate, functional "Unsubscribe" link at the bottom of the message.

5. Intellectual Property & Content Ownership

All text, images, logos, product descriptions, layouts, and brand names featured on Snorblok.co.nz are the exclusive property of Snorblok or our authorized international brand suppliers (including SOVA, SleepRight, and Airmax), along with any other brands that we represent and sell.

• You are granted a limited, revocable license to view our site for personal shopping purposes.

• You must not copy, reproduce, or repurpose any content from this website for commercial use without express written permission from us. Infringements will be pursued to the full extent of the law.

6. External Links

Our website may occasionally contain hyperlinks to third-party websites (such as clinical sleep studies or manufacturing partners). These links are provided solely for your convenience. Snorblok does not control, endorse, or assume responsibility for the content, accuracy, or privacy practices of external third-party sites.

7. Limitations of Liability & Governing Law

• Governing Law: These terms and conditions, your use of this website, and all consumer purchase contracts are governed strictly by the laws of New Zealand.

• Jurisdiction: Any legal disputes, claims, or actions arising from your interaction with Snorblok shall be subject to the exclusive jurisdiction of the courts of New Zealand, including the New Zealand Disputes Tribunal where applicable.

• Statutory Rights: Nothing within these terms operates to exclude, restrict, or modify any statutory consumer guarantees or consumer rights available to you under the CGA, FTA, or ACL.

8. Modifications to Terms

We reserve the right to review, alter, or update these terms and conditions at any time without prior notice to reflect changes in local legislation or our business operations. The "Last Updated" date at the top of this page will indicate when changes were made.

9. Contact Information

For any legal inquiries, consumer rights questions, or notices regarding these terms, please contact us at:

Postal Address:

Snorblok NZ

102 Webster Road, RD4 Matangi 3284

Waikato, New Zealand

Email Support: info@snorblok.co.nz